Refund & Cancellation Policy

We want every member to feel good about their investment in their training. This policy explains how refunds, cancellations, and rescheduling work for the different products and services we offer.

1. Monthly Membership

Our monthly group training membership is a recurring subscription billed automatically on the same date each month.

• To cancel, contact Casey directly at projectyounewlenox@gmail.com or (707) 331-4321. We do not offer self-serve cancellation through the dashboard.
• Access continues through the current period. When you cancel, your access remains active until the end of the period you have already paid for. After that date, recurring billing stops.
• No prorated refunds. We do not refund partial months, even if you stop attending before the end of the period.
• Failed payments. If a renewal payment fails, your membership will be paused. Stripe will retry the payment a few times. If it continues to fail, your membership will be cancelled automatically.

2. Session Packages (4 / 8 / 12 Session Packs)

• 30-day refund window for unused sessions. If you have not yet booked or used any sessions from a package, you can request a full refund within 30 days of purchase.
• Partial usage. If you have already used one or more sessions, the remaining unused sessions are refundable on a prorated basis (per-session price × sessions remaining) within 30 days of purchase. After 30 days, packages are non-refundable but unused sessions remain available to you.
• No expiration on unused sessions. Sessions you have purchased do not expire and remain credited to your account.

3. Single Session and Drop-In Charges

Single classes, week passes, and drop-in fees are non-refundable once purchased, but you can reschedule any time before the session begins (subject to the cancellation rules below).

4. Booking Cancellations and No-Shows

• By the day before: Cancel or reschedule for free. The session credit is returned to your account in full.
• Same day: Same-day cancellations are not eligible for an automatic refund and may count as a used session.
• Special instances are handled case by case. Illness, emergencies, or anything else outside the ordinary — reach out and we'll work with you in good faith.
• No-shows: If you do not attend a booked session and have not cancelled, the session counts as used.

5. How to Request a Refund

Email us at projectyounewlenox@gmail.com with your name, the date of purchase, and the reason for the refund request. We respond within 3 business days. Approved refunds are issued back to the original payment method via Stripe; bank processing typically takes 5–10 business days to appear on your statement.

6. Disputes and Chargebacks

Please contact us before initiating a chargeback with your bank or credit card company. We will always try to resolve issues directly. Chargebacks initiated without first contacting us may result in account suspension and forfeiture of any remaining sessions or membership benefits.

7. Exceptional Circumstances

Medical emergencies, military deployment, or extended relocation? Reach out to us. We can typically pause memberships, transfer sessions to a family member, or work out an arrangement that respects your situation.

8. Contact

See also our Terms of Service and Privacy Policy.